A pilot begins long before the sensors switch on. For Creos, the Living Lab wasn’t just hardware and dashboards—it was people, routines, questions, hopes. Our brief at EVERARD  was to make that human layer visible and usable: help shape the story and the touchpoints, translate engineering into everyday language, and design a way of listening that would stand up to a year of real life. Why a Living Lab (in plain words) Luxembourg’s energy transition is speeding up. More heat p